What is PixelTranslating?
PixelTranslating is an online platform that allows customers of any size (SMEs, mulitnational corporations or even individuals) to order translation, copywriting and proofreading services on demand.
How do I contact PixelTranslating?
You can call or email us by visiting the Contact page. We'll be happy to answer your questions.
What kind of writers and translators are part of the PixelTranslating community?
Writers and translators are carefully selected based on their experience and skills. Our community consists of thousands of experts in 10 languages and over 40 fields of expertise.
Who are PixelTranslating's clients?
PixelTranslating is proud to work with over 5,000 businesses across various industries.
PixelTranslating's customer base ranges from individuals, small businesses, to large international corporations.
We handle everything from high volume translation of product descriptions for Ecommerce sites to creation of product review articles for media agencies.
Is it free to register on PixelTranslating?
Yes! You can create a free account on PixelTranslating and pay only when you are ready to place your order. To register and order content, click here.
How do I close my PixelTranslating account?
To suspend or remove your PixelTranslating account, just fill out the form under Support.
Can I choose my own price for the content that I am going to purchase?
No. PixelTranslating determines the prices in order to ensure that our clients receive a fair and stable price and to avoid competition for the lowest offer amongst writers.
How do I purchase content on PixelTranslating?
Purchasing content on PixelTranslating takes place as follows:
- Create a free client account;
- Purchase a Bundle or A la carte by clicking on My Credits;
- Place your order;
- Download your content when the writer has finished the project.
What kind of screening process does PixelTranslating have?
Writers and translators undergo a rigorous qualification process that begins with a skills test based on their chosen activity (translation, copywriting or proofreading) and language. A team of in-house moderators validates each application and undertakes ongoing quality assurance reviews. This ensures that our community of writers and translators maintains a high standard.
How long will it take for my order to be completed?
The turnaround time varies depending on the size and complexity of the project. During the order process, you will be given an estimated time for completion. If your project is urgent, you can select the Priority Order option to reduce the turnaround time.
How do I retrieve my completed order?
Your completed order will available for download under My Projects in your client Dashboard. The document will be available for download for an unlimited period of time.
What happens if I am not satisfied with the writer's work?
Once your order has been completed, you have 7 days from the date that the work has been submitted to ask for a revision if it does not meet your expectations. When asking for a revision from the writer, give as many details as possible as to what needs to be changed. If the writer’s revisions still do not meet your expectations, please contact our moderation team. If deemed necessary, the writer will assign another writer to reprocess your order, at no additional charge.
When and what copyrights do I obtain?
The client receives full copyrights of the content once the order has been approved. The client may use the content with no limits on volume or time. Before order approval by the client or in case of project rejection by the client or the writer, the writer retains all copyrights. In this case, the client may not use or publish the content. The client has complete rights of use over content acquired through the intermediary of PixelTranslating.
What is the Quality Control option?
The Quality Control option allows clients to have their orders checked by one of PixelTranslating’s Language Managers before being submitted for client approval.
If I cancel my order, will my credits be reimbursed?
Your credits will be reimbursed for cancelled projects that have not yet been begun by writers. If a writer has started working on the project, credits cannot be reimbursed.
Will my credits ever expire?
Yes, PixelTranslating credits will expire 365 days after purchase. Free credits received through promotions may expire earlier, based on conditions outlined in the promotion.
Which Bundle should I choose?
Purchasing a Bundle on PixelTranslating depends on the size of orders, service level and extra options that you will need. For example, if you need an entire website of several thousand words translated by an expert, then we recommend buying the X Large Bundle. On the other hand, if you are just testing our services, then the A la carte option will suite you best.
What payment options are accepted?
We offer several different secure payment options for purchasing Bundles. You can choose to pay by credit card, bank transfer, or PayPal.
How do I pay by bank transfer?
To purchase credits by bank transfer, proceed as follows (Please note that payment by transfer is only possible for a minimum amount):
- Create a free client account;
- Select a Bundle and indicate that you wish to pay by transfer;
- Download the invoice generated by PixelTranslating;
- Send the transfer order to your bank. Make sure you include the invoice reference number in the message of your transfer order;
- Upon receipt of payment, your client account will be credited and you can enter your order.
Will I receive an invoice after?
Yes, as soon as your purchase is recorded, an invoice is made available to you on your dashboard. This remains available in your client space for an unlimited period and you can download it whenever you like.
I can't seem to register myself or log in to PixelTranslating.
Check that your browser accepts cookies and that your firewall isn’t preventing you from sending information.
I have not received the confirmation email.
After the initial registration stage (email and password), you should receive an email containing a confirmation link. Clicking this link will activate your account and allow you to begin the order process. If you have not received this email, check your spam folder, or click here to receive the message again.
I have lost my login details.
If you cannot find your PixelTranslating login details, you can ask to receive them by clicking here. Make sure you check your spam folder.
Still have questions?
If you still need help, feel free to contact us by email or phone, by visiting the Contact page.
